Supply Chain Practice

Nation’s Leading Transit Authority - Mobile App

Objective: 

Create a mobile app for the clinet’s Breeze Card holders. The Breeze Card holder should be provided with rich user experience and convenience of purchasing new cards and recharge existing cards. The mobile app also should provide additional facilities like travel alerts, news and locate near by Bus/Rail station of the transit authority from user’s current location along with route to access.

  

Key Challenges:

  • Working with different web services to allow user to purchase new cards and recharge existing cards.
  • Integrating Google API for location search and access route.

 

Our Solution:

We delivered a comprehensive solution integrating legacy ticketing and financial application. We Developed iPhone mobile App with most of the functionalities what web site offers to Breeze card holders. Some additional functionality like alerts, news and locate near by Bus/Rail station are provider for rich user experience.

Now client wants to provide same in Android and Blackberry technologies after reviewing and standardizing features in iPhone App. The iPhone App is under User Acceptance review and testing presently.

 

Technology:

iPhone Mobile App, iOS, Webservices

In what perhaps can be termed as one of the most gigantic ‘leaps’ of Technology the Industry has ever witnessed, the changes in the past quarter of the century, have literally transmogrified the Information technology beyond recognition; consequently, the changes effected have been more far-reaching than ever before, in the annals of human history on earth. In this context, there is no gainsaying that technology has almost always been the vanguard of ‘change’, spearheading transitions that in turn, have affected the very fabric of society and cultural life, at large. Just as in countless other realms of Business operations, Information technology together with its conceptual meaning and all aspects of it – has undergone repeated mutations, evolving with the passage of time.

 

The prime motive which formed the germ of the idea that saw the inception of this organization has been the vision to create innovative technology solutions to complex business problems and establish a leadership by continuous improvement and striving for excellence.

 

Touchstone is a rapidly growing organization engaged in rendering consulting services for IT Business solutions & System Integration to the companies. Our strong foundation rests on the judicious mixture of experienced and innovative people who are continuously engaged in exalting their sights to various heights and building the run-way to reach there. Our journey has faced many challenges in terms of changes in technology, attitude, broadening of markets etc. but Touchstone, because of strong ethical values, has made a name for itself as an organization to reckon with. In our journey encompassing many obstacles, we have never transgressed and deviated from our core values. Over the years of working on highly complex business intricacies, we have developed an expertise with a distinctive competence of developing customized flexible business solutions and integrating the complex modular applications.

 

Our Vision

To become the best Business solutions providing company in the field of IT by engineering professional excellence and optimally developing and leveraging the best resources and technology.

 

Our Mission

Rendering high quality value added higher-end IT business solutions and services to our customers with distinctive competence, value integrity and imparting the most comprehensive and common platform to both companies and professionals to work together for the shared objectives.

 

Our Strategy

Leverage the best of breed business application to assist our customers improve their Return on Investment (ROI).

 

Our Quality Policy

We, at Touchstone, follow a very simple and just two words quality policy:

No Compromise

 

Competitive Positioning

Our focus on niche areas like Supply Chain Management and Business Analytic and a team of expert professionals make us stand out.

 

America’s Top Leading Bank

Objective:
Client required ID protection by multi-lingual web application that can provide comprehensive identity theft solution and fraud detection program to their customers which includes 24/7 credit monitoring, credit change alerts, access to credit reports, credit scores and credit expert with major credit bureaus Experian, Equifax and TransUnion. Customers convert their membership from offline to online to delivery their credit information through website.

 

Key Challenges:

•    Dynamic content driven and management for multi-languages. 

•    Working with Creditnet to extract both credit reports and Monitoring Alerts from three credit bureaus for both offline and online.
•    Keeping information extremely secure (PCI compliance).
•    Migration of legacy data of 80 million customers from TUI website to ID protection site and provide all services as regular customer
•    Synchronizing website activities with clients mainframe system for billing and customer support
•    Working with third part credit score simulation tools

 

Our Solution:

The site was designed to support multiple languages, all the content was driven from database. It had to be flexible and highly secure to support the following:

 

•    We encrypted all sensitive data and the site was validated by PCI compliance. 

•    Customer notification for hack attempts and modification to client profile.
•    Communications between the website, credit net and membership system CISA using XML web services and flat files.
•    Developed different purchase path for regular, 30 days free, employee, DR TV referrals and utilize the promotion codes.
•    Nightly updates from and to the client’s mainframe to post all web activities.
•    Capturing and notifying monitoring alerts to the users.
•    Created tools to support customer service for researching client questions, updating emails, reset password, etc.
•    Authenticate users due to the sensitivity of the information.
•    Ability for customer service to manually authenticate users.

 

Technology:

All the development was done in ASP.NET environment using webservices (creditnet, paymentech, other 3rd party tools like CreditXpert webservices and backend on MS SQL 2005)

Agile Software Development

 

As a solid cost reduction strategy for CIOs, Touchstone’s software development strategy along with Agile-Scrum methodology and application outsourcing not only speeds up the development process but also ensures on time delivery of high quality application within your budget. While working with our clients, our technical team members makes sure that we as a company are delivering a unique business solution to our clients not just a software application. Our team of SCRUM Certified technology experts has multiple years of experience and they have developed extensive expertise on various methodologies by working on complex business issues. Some of the methodologies they have specialized on are- Waterfall, RUP, RAD, Agile Methodology using Scrum, Xtreme Programming and Dynamic System Development Methodology (DSDM). We also assist our clients to manage their IT projects within specified Scope, Time, Cost and Quality Standards. Our project management experts are certified professionals with a solid experience of project management framework. 

 

Our people, our processes, our values, our systems, our methodology and even our facilities have been designed and integrated to deliver cost effective price engagements. Instead of selling our solutions to our clients, we help them plan and execute their investments in technology, design and implement projects that drive competitive advantage and manage complex business applications ensuring certainty of project success and better value returns in comparison to other options. Touchstone approach is to work hand-in-hand with clients to frame the business problem, understand the deliverables, design and architect and finally implement the solution.

Application Outsourcing

Business value is unlocked through the innovative application of advanced technology. We founded Touchstone based on a strong commitment to our clients: “We will do whatever it takes to deliver the accurate business results, on time and on budget”. The foundation of our success rests in understanding our customers’ complex business issues – their industry, their market, their competitors, their business challenges. Understanding the requirement of a customer facing the unique business issues is the most important step towards higher-end IT services. Our offshore development process is largely a cost play, enabling our clients taking advantage to lower the cost of developing, supporting and maintaining the systems.

 

Touchstone Approach:

Working on higher-end technology requires a unique problem solving approach. Touchstone approach is to work hand-in-hand with clients to frame the business problem, understand the deliverables, design and architect and finally implement the solution. This work requires the right mix of people, process and technology. This mix has a major component in India. 


The typical delivery model is simply based on labor arbitrage. Our organization is focused on, but not confined to, this unique delivery model. We believe this is the best option to switch over to advance business applications & system application support from a legacy system by designing, developing or supporting complex business applications - the innovative business solutions that drive significant competitive advantage for clients and porting solutions to complex business problems.

 

How our customers are benefited:

Touchstone approach has been designed to overcome the causes due to which IT initiatives fail to deliver results. Generally, complex projects continue to fail at an alarming rate. The reasons like lack of clear business objectives, lack of executive support, lack of user involvement, lack of experienced project management and poor scope management are well known by every one, yet amazingly most methods do not address the root cause of IT project failure. We designed Touchstone approach to overcome these root causes of failure by employing tools and techniques that build consensus, speed, and momentum and guide programs - from planning to management - toward success.


Through this unique Touchstone approach we focus on specific objectives and results, rapidly engage executives and users from the beginning to drive organizational ownership that creates momentum and instill rigor through deep program management expertise to manage scope and meet commitments. Over the time, our customers respond us that Touchstone approach is the best practice technique - the most effective method for IT delivery that they have ever experienced. We have expertise at defining and managing requirements, planning and estimating, forging consensus, and managing complex initiatives. Our people, our processes, our values, our systems, our methodology and even our facilities have been designed and integrated to deliver cost effective price engagements. Instead of selling our solutions to our clients, we help them plan and execute their investments in technology, design and implement projects that drive competitive advantage and manage complex business applications ensuring certainty of project success and better value returns in comparison to other options.


We evaluate different technology platforms, plan and implement architectures, rationalize systems and processes, unveil opportunities for reusability and scale competitive requirement for IT initiatives. We also assist our clients to evaluate their offshore options and develop sourcing strategies that will minimize the risk and maximize the return on their technology investments. We work together with our clients to see what offshore model will work best for an existing business issue.

That’s why we call it “SmartSourcing”.