Success Stories

Success Stories

Supply Chain Management

1. Utility Company

 

Objective: 
Business process improvement, optimization and standardization initiative for inventory management

Key Challenges:
This client is a utility company that supplies water and gas to the city residents. This company has eight different plants and they had over 14000 materials in their material master and several of those materials had different item codes for the same material in different plants and many of these items were defined as stock items in some plants but non stock items in others. Client finally decided to improve this erroneous inventory practice and sought help from Touchstone to find the problem areas, improve and standardize the process and measure the impact before and after the improvement.

 

Our Solution: read more.....

 

SAP

1. Midsize Manufacturing Company

 

Objective: 
SAP BusinessOne implementation

Key Challenges:
This client was in a transition phase of growing from a small manufacturing firm to a mid size manufacturing organization that was engaged in the manufacturing of equipment and tools used in meat plants and food processing industry. This client had a small IT department and ran operations on proprietary software applications, small home grown programs and spread sheets. With the exponentially growing business, client outgrew its IT applications landscape and it became increasingly challenging for the client to run the operations on daily basis making the business decision making process extremely time consuming for the top management and eventually resulting in a high level of customer dissatisfaction. Client sought Touchstone’s help for an effective solution.

 

Our Solution: read more.....

 

Application Development

1. Nation’s Leading Transit Authority - Mobile App

 

Objective: 
Create a mobile app for the clinet’s Breeze Card holders. The Breeze Card holder should be provided with rich user experience and convenience of purchasing new cards and recharge existing cards. The mobile app also should provide additional facilities like travel alerts, news and locate near by Bus/Rail station of the transit authority from user’s current location along with route to access.

Key Challenges:
•    Working with different web services to allow user to purchase new cards and recharge existing cards.
•    Integrating Google API for location search and access route.

 

Our Solution: read more.....

 

 

2. IDIQ Mobile App

 

Objective: 
Create a mobile app for IdentityIQ to existing customers of web customers to enable users keep track of monitoring credit history changes, tracking credit scores and tracking their credit score on a graph.

 

Key Challenges:
•    Working with Creditnet to extract both credit scores and Monitoring Alerts from three credit bureaus for subscribers.
•    Integrating some of the monitoring information in a flash presentation.

 

Our Solution: read more...

 

Enterprise Mobility

1. America’s Top Leading Bank

 

Objective:

Client required ID protection by multi-lingual web application that can provide comprehensive identity theft solution and fraud detection program to their customers which includes 24/7 credit monitoring, credit change alerts, access to credit reports, credit scores and credit expert with major credit bureaus Experian, Equifax and TransUnion. Customers convert their membership from offline to online to delivery their credit information through website.

 

Key Challenges:

•    Dynamic content driven and management for multi-languages. 

•    Working with Creditnet to extract both credit reports and Monitoring Alerts from three credit bureaus for both offline and online.
•    Keeping information extremely secure (PCI compliance).
•    Migration of legacy data of 80 million customers from TUI website to ID protection site and provide all services as regular customer
•    Synchronizing website activities with clients mainframe system for billing and customer support
•    Working with third part credit score simulation tools

 

Our Solution: read more...

 

 

2. Auto Glass Tools Manufacturer

 

Objective:

Client is in the business of Auto Glass parts and tools and was looking for a complete eCommerce solution for their product line. In addition, client is a preferred vendor for Safelite. Safelite uses Oracle iProcurement for order processing software for its purchases. Apart from Safelite, client deals with different types of web customers. Client also uses Microsoft Dynamics GreatPlains for the purpose of sales and inventory management. The website had to be in sync with client’s MSGP. Client approached Tochstone for development of the web application to take care of online shopping catalogue, order management, user management and data synchronization with web site database and MSGP. This application would make the client’s sales team more efficient. It would also provide various other tools required to systematically complete the order and transfer information to Microsoft GreatPlains. 

 

Key Challenges:

  • Build a fully functional website with complete Administration controls
  • Communicating with Microsoft Great Plains from web site and keep web and MSGP database in sync ( Inventory, Sales Orders, Invoices, Customer data etc)
  • Communicating with Safelite Oracle iProcurement system
  • Communicating with FedEx USPS and UPS webservices and calculate freight charges on the fly taking into account - weight, dimensions and destination
  • Integrating online payment gateway – Paymentech Payment Gateway
  • Transferring existing offline customer data of 100,000 from MSGP to web data base and make a offline to online conversion mechanism
  • Providing security for different type of customers with different pricing level
  • Back order & multiple invoice

 

Our Solution: read more...

 


3. Printing Company

 

Objective:

Client is a printing company providing more hassle free publishing services for its customers. Client uses its web portal to receive orders from its customers. Customers upload their books for publishing through online web portal. The orders received from customers are processed by our application and the processed files are uploaded to client’s FTP server. As part of the web portal enhancement client decided to incorporate new features which will enable its customers to upload the source files for eBooks Conversion. The specified eBooks formats are Amazon Kindle Format, Broadband eBooks, eReader, IDPD/EPUB, Mobipocket and Portable Document Format (PDF). Client approached us for the implementation of new features into the existing Web application. The application should make the work of Sheridan professionals easier and efficient. The application should allow the our off-shore technical team to update the work status. The application should also provide both HTTP and FTP file upload facility to place an order.

 

Key Challenges:
1.    Uploading source files of different sizes
2.    Transferring large files to and from FTP server 
3.    Implementing AJAX based modules for better user interface
4.    Tracking Order status for different eBooks Formats

 

Our Solution: read more...

 


4. Management Consulting Company

 

Objective: 

Client offers management consulting services for achieving profitable growth even in tough times using distinctive advantage of our easy to deploy business innovation and excellence tools. Client wanted to develop a portal for innovation community. The main objective of this portal was to create a big resource of information on innovation, offer certifications, Jobs listing etc. Client also wanted to develop a testing engine, that could help in standardized testing solution for Innovation certification. 


Key Challenges:
•    Creating certification engine which holds objective type and descriptive type tests. The tests were time limited and intuitive
•    Most of the portal content was dynamic and would be managed by custom CMS

 

Our Solution: read more...

 

 

5. Direct Marketing Company

 

Objective: 
Our Client has a long list of large corporations as their customers for direct marketing and order processing. Client hosts and maintains many websites. Client approached Touchstone for developing a Content Management System (CMS) which can bridge many loopholes and gaps that are there in currently available CMS in the market. Content Management would allow a very fast way to manage different domains from one central control. The purpose of the content management was to allow administrators with help of a small programming team to build multiple website with very similar functionality through a completely data driven pages. 

 

Our Solution: read more...

 


6. Windshield Repairing Company

 

Objective:

Pennsylvania based client is the earliest pioneers of windshield repair and they are in the field for the last 28 years. As part of business expansion program, client decided to revamp the website and make it a complete ecommerce website with fully functional payment facility available.  Apart from this client being preferred supplier for Safelite, it became necessary to automate the sales order & invoice processes with Oracle iProcurement system of Safelite.

 

Key Challenges:
•    Building a complete website with shopping cart and payment processing.
•    Building administration tool that can do all backend process for all orders received.
•    Communicating with Safelite Oracle iProcurement system
•    Communicating with UPS webservices and calculate freight charges on the fly taking into account - weight, dimensions and destination
•    Integrating online payment gateway.
•    Providing security for different type of customers with different pricing level
•    Back ordering & multiple invoicing

 

Our Solution: read more...

 

 

7. Pharmaceutical Company

 

Objective: 

Create an eLearning website for the client, a pioneer in GMP training. The eLearning website should host rich audio, video and flash content for training in GMP (Good Manufacturing Practices).
 
Key Challenges:
•    Convert live video recordings into training material
•    Making a flash engine which can create flash presentation on the fly for developing training content

 

Our Solution: read more...

 

 

8. Capital Management Company

 

Objective: 
The client is one of the well known Capital Management companies in the US. Its range of services includes Asset Management, Brokerage, Hedge funds and other investments.

 

Business Need:

The client's existing legacy data management system did not allow for easy or efficient data access. The data, once entered and stored, could not be viewed or reused by any other customer units in the organization. The client wanted a more accessible and comprehensive view of its customer portfolio - a 360-degree viewing ability which would enable it to create and capitalize on increased sales opportunities. This involved an enterprise-wide initiative and the client needed to reengineer the existing customer data from the legacy application to a new application. The aim was to use this new IT architecture to enhance existing customer relationships as well as be in a position to provide better service to new customers.

 

Key Challenges:

The relevant data were stored in multiple outdated customer repositories that did not allow visibility to customers in other units of the client. The client's legacy system included more than 600 application interfaces and the challenge was to manage so many interfaces and simultaneously streamline the migration process. Apart from typical data quality issues, the existing system was also dependent on several other calling programs and applications in the distributed environment. This posed added complexity to the migration exercise.

 

Our Solution: read more...

 

 

9. Health Insurance Company

 

Objective:

Our client is nation’s well known Health Insurance Company. This company provides both individual and group insurance to the companies. Client wanted to develop an eBilling application for both internal and external customers. This application was supposed to be operated by different roles within the company and external users.

 

Key Challenges:

Client had a very specific requirement and wanted to develop the application in alignment with their current IT landscape of other applications as this new application would be integrated with other applications and would be used the input from and deliver the output to the other components of a very highly complex claim management system which runs in compliance with HIPAA and meets other government regulations.

 

Our Solution: read more...